Warranty
1. LIFETIME DEFECT WARRANTY
Coverage
RKT Optics stands behind the quality and craftsmanship of every goggle we produce. We provide a lifetime warranty against manufacturing defects for the original purchaser.
What’s Covered
•Manufacturing defects in materials and workmanship
•Frame cracking or breaking under normal use
•Lens delamination or coating failure
•Strap attachment point failure
•Foam adhesion failure
•Hardware defects (screws, pins, buckles)
What’s Not Covered
•Normal wear and tear
•Scratches, scuffs, or cosmetic damage
•Damage from crashes, impacts, or accidents
•Damage from improper care or storage
•Damage from chemical exposure or extreme temperatures
•Lost or stolen products
•Products purchased from unauthorized dealers
How to Claim
1.Contact us at warranty@rktoptics.com with your order number
2.Provide clear photos of the defect
3.Include a brief description of the issue
4.We’ll provide a prepaid shipping label for return
5.Replacement or repair will be completed within 10 business days.
Terms
•Original proof of purchase required
•Warranty is non-transferable
•RKT Optics reserves the right to determine if damage is covered
•Replacement products carry the same lifetime warranty
•International customers responsible for return shipping costs.
2. 30-DAY FIT GUARANTEE
Your Perfect Fit Promise
We’re confident you’ll love how your RKT Optics goggles fit and perform. If you’re not completely satisfied with the fit, vision, or comfort within 30 days of purchase, we’ll make it right.
What’s Covered
•Uncomfortable fit or pressure points
•Vision clarity issues with standard lenses
•Fogging problems under normal conditions
•Strap length or adjustment issues
•Any fit-related concerns
How It Works
1.Contact us within 30 days of receiving your goggles
2.Explain the fit issue you’re experiencing
3.We’ll work with you to solve the problem through:
•Different foam thickness options
•Strap adjustments or replacements
•Lens recommendations
•Complete exchange for different size/style
Return Process
•Products must be in new condition with original packaging
•Include your order number and reason for return
•We provide prepaid return shipping labels
•Full refund or exchange processed within 5 business days
Terms
•30 days from delivery date
•Original purchaser only
•Products must show no signs of use or damage
•Custom or personalized items excluded
•One fit guarantee per customer per product
3. CRASH REPLACEMENT PROGRAM
Riders Crash. We Get It.
Crashes happen – it’s part of riding. When your RKT Optics goggles take a hit protecting your eyes, we’ll help get you back on the trail with our Crash Replacement Program.
Program Benefits
•50% off a replacement pair of the same model
•Free shipping on replacement orders
•Priority processing – ships within 24 hours
•One replacement per year per customer
Eligibility Requirements
•Original goggles must have been purchased directly from RKT Optics
•Crash must have occurred within 12 months of original purchase
•Damaged goggles must show clear evidence of impact damage
•Photos of damaged goggles required for verification
How to Apply
1.Email crashreplacement@rktoptics.com within 30 days of crash
2.Include your original order number
3.Provide photos showing:
•Overall damage to goggles
•Close-up of impact area
•Any lens or frame damage
4.Brief description of the crash/incident
5.We’ll send you a 50% off discount code within 24 hours
Program Terms
•Limit one replacement per customer per 12-month period
•Discount applies to same model and colorway when available
•If original model unavailable, discount applies to comparable model
•Damaged goggles do not need to be returned
•Program subject to verification of crash damage
•Cannot be combined with other offers or discounts
•RKT Optics reserves the right to verify crash circumstances
Verification Process
Our team reviews all crash replacement requests to ensure program integrity. We may request additional photos or information. Fraudulent claims will result in permanent program exclusion.
WARRANTY CONTACT INFORMATION
Phone Support: Available Monday-Friday, 9 AM – 5 PM MST
Mailing Address: RKT Optics Warranty Department PO BOX 620291 Littleton, CO 80123
ADDITIONAL TERMS
General Conditions
•All warranties begin from the original purchase date
•Warranties are valid only for products purchased from authorized RKT Optics dealers
•RKT Optics reserves the right to modify warranty terms with 30 days notice
•Warranty claims are processed in the order received
•Replacement products may be new or refurbished at RKT Optics’ discretion
Limitation of Liability
RKT Optics’ liability is limited to repair or replacement of defective products. We are not responsible for incidental or consequential damages, including but not limited to lost riding time, travel expenses, or injury.
Governing Law
These warranties are governed by Colorado state law. Any disputes will be resolved in Colorado courts.
Last updated: [Aug 2, 2025] These warranties are in addition to any rights you may have under applicable consumer protection laws.